Shipping Policy

Orders & Shipping

When will my order ship?

Opus One Paper is dedicated to swiftly processing and shipping your order. Non-personalized orders are typically processed in 3 to 5 business days, while personalized orders may take 5 to 7 business days. Please note that selecting an expedited shipping method does not expedite the processing time. While we strive to ensure timely delivery, please be aware that Opus One Paper is not responsible for delays caused by the carrier. Delivery timing is ultimately dependent on the carrier's schedule.

Will I receive an order confirmation email?

An order confirmation email is sent after placing your order. If for some reason, you did not receive an email, please check your spam folder and add service@opusonepaper.com to your safe senders list. Once your order ships, you will also receive a shipment notification including your tracking number.

Will my entire order ship?

If your order contains multiple products, it will not be shipped until all items are in stock.

The item I purchased is now on sale - can I get a price adjustment?
Unfortunately, we do not offer price adjustments at this time.

Can I exchange my product for another product?

We do not offer exchanges at this time. You can return your order and place a new order. Please refer to the return card enclosed in your package or refer to our return policy.

How much is shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered various shipping method choices and their prices.

How do I track my order?

Click the "My Account" icon at the top right-hand side of our site to track your order. 

What if tracking says "Delivered" but I did not receive my package?

If tracking information confirms that the item has been delivered to the shipping address on the order, but you have not received your products, please contact the carrier directly and open an investigation. We cannot be held accountable for packages where tracking information states “DELIVERED” to the shipping address.
UPS, Federal Express, USPS are not insured to cover theft of a delivered package. 
You still have a few options to try to recoup some of your loss or prevent this in the future:

Credit Card Protections: Many credit card companies offer purchase protection for lost or stolen goods. Check with your credit card provider to see if your purchase is eligible for reimbursement.
Homeowners or Renters Insurance: Some policies include coverage for packages or items stolen from your property. This might be worth exploring if the item’s value is substantial.
Shipping with Signature Required: For future shipments, requesting a signature for delivery or scheduling a specific delivery window can help prevent package theft.
What do I do if an item is missing from my shipment?
To address a missing item in your shipment, please follow these steps:

1. Click the "My Account" icon at the top right-hand side of our site to track your order status.
2. Ensure that all items in your order have already been shipped.
3. If your order displays Package Tracking Numbers, check with the shipper to confirm delivery.
4. If all packages show a status of "delivered" but you're missing an item, contact customer service for assistance at service@opusonepaper.com.

What if I receive a wrong product or defective product?

If you believe you have received the wrong or defective product, please contact our customer service within 72 hours of receiving the item. You can reach us by email at service@opusonepaper.com.